MEDIKEEPER SECURITY STATEMENT
Last Updated: October 2024
About this Security Statement
This MediKeeper Security Statement (“Security Statement”) applies to the MediKeeper, Inc. website www.medikeeper.com (“MediKeeper”). Through links provided by MediKeeper, you may be brought to other websites that MediKeeper has partnered with, including companies providing claims and biometric screening data, coaching services, and health content. For the Security Statement of these websites, please refer to the Security Statements available in the websites of our partners.
This Security Statement explains the security of your personal information collected and/or processed through MediKeeper and your obligations as a user of MediKeeper.
MediKeeper aims to maintain strict procedures and standards, to take all reasonable care to prevent unauthorized access to your personal information, and to protect the security of your personal information during transmission. MediKeeper constantly monitors developments in security and encryption technology and will review and update its processes in line with industry standards.
MediKeeper has taken several security initiatives such as deploying technological hardware and software, developing policies and procedures, and addressing operational security issues.
1. Security of Personal Information
Personal information supplied by you to MediKeeper shall be used in providing MediKeeper’s services under the MediKeeper Terms of Service.
To ensure security, transmission of personal information over the Internet between the browser and the servers in the MediKeeper portal is encrypted using the proven Secure Socket Layer (“SSL”) technology, an industry standard security measure available through your browser. Encryption is a mechanism of transmitting data in a secure manner, where the data is encrypted using a key (this key is provided by a recognized Certificate Authority (CA)).
All of your personal information collected and/or processed by the MediKeeper portal is stored in secured repositories in our secured data center. Only authorized personnel have access to the data repositories in limited circumstances and they are prohibited from making any unauthorized disclosure of your personal data. Backups are performed to ensure that your personal information is safe against system failures. These backups are stored in a secured location.
MediKeeper, in its goal to protect your information, has implemented various security features, including:
1.1. Firewalls and Intrusion Prevention Systems
1.2. Anti-Virus Software
1.3. Internal Policies and Guidelines
1.4. Server-Side Authentication through Digital Certificates
Where relevant, such as in linked online services, additional security features are implemented including:
1.5. Login ID and Password Verification
1.6. Encryption of Passwords
1.7. Account Locking
1.8. Automatic Log Out
1.1. Firewalls & Intrusion Prevention Systems
Firewalls act as filters that control and monitor information flowing in or out of a protected network. MediKeeper also has an industry standard Intrusion Prevention System to automatically block known attacks from hackers. The Intrusion Prevention System alerts MediKeeper’s security personnel about possible attacks-in-progress and MediKeeper keeps audit logs to provide a trail of information.
1.2. Anti-Virus/Anti-Malware Software
With the outbreak of viruses over the internet, it is critical for MediKeeper to have anti-virus/anti-malware software. MediKeeper has implemented industry standard anti-virus/anti-malware software to ensure its systems are safe from viruses and malware.
1.3. Internal Policies & Guidelines
MediKeeper adopts various policies and procedures for managing system access, system back-ups, and other operations management to safeguard access to MediKeeper’s systems. Several guidelines and procedures have been put in place to minimize potential security breaches and to ensure and protect the data integrity of MediKeeper’s network.
1.4. Server-Side Authentication through Digital Certificates
MediKeeper’s transaction systems are secured with a digital certificate to enable safe communications with our customers. Such a feature ensures message privacy, web site authentication, and message integrity. You will be able to verify the website identity by clicking on the closed padlock icon located either at the top or bottom of your browser window.
1.5. Login ID and Password Verification
Your Login ID and Password will be used to authenticate you during logins to online services. To ensure the integrity of your Login ID and Password, MediKeeper advises you to periodically change your Password and to keep it secret.
1.6. Encryption of Password
Passwords are treated with the highest level of security. MediKeeper makes use of industry standard technologies to encrypt and protect your Password.
1.7. Account Locking
Invalid login attempts are logged, and the account is locked by MediKeeper’s system after the allowed login/sign-on attempts are exceeded. Once your account is locked you need to call your Administrator to reactivate your access.
1.8. Automatic Log Out
If there is prolonged inactivity during your logged in online session, MediKeeper’s system will automatically log you out of the system. You are then required to re-login.
2. Your Obligations as User of MediKeeper Portal
As a user, you play an important role in ensuring the security of your online sessions when using MediKeeper’s online services and those services provided through links in the MediKeeper Portal.
2.1. Maintain the Secrecy of Your Login ID and Password
You are responsible for maintaining the secrecy of your Login ID and Password. MediKeeper will not be able to secure your information if you reveal your Login ID and Password to any third party. MediKeeper’s personnel are not authorized to ask you for your Password.
2.2. Use a Strong Password
When selecting a password do not associate your selected password with anything personal such as names, birth dates, phone numbers or other familiar words. Do use a combination of numbers, lower- and upper-case letters and special characters, for example *, %, #, ^, &, and a minimum length of 8 characters for your password.
2.3. Log Off/Log Out
Never leave your computing device unattended during your online transaction session. Always remember to log off or log out after you have completed your online transaction. If you suspect any unusual account activity, please contact MediKeeper immediately using the contact information provided below.
2.4. Keep Your Device’s Operating System (OS) and Browser Up to Date
To secure the information transmitted between your computing devices (e.g., a Personal Computer) and MediKeeper’s systems, you will need to use a current version of a reputable browser and ensure the security fixes for the computing device and the browser are up to date.
2.5. Install Internet Security Anti-Virus/Anti-Malware Software
For you to have safe and secure online transaction sessions, you should ensure that you have installed internet security anti-virus/anti-malware software on your computing devices for added protection.
2.6. Clear Your Browser
After the completion of your online transaction, to protect the privacy of your information, you are advised to clear the browser’s cache by taking such steps as may be required by your internet browser.
3. Inquiries/Complaints/Communication
Should you have any query, concern, or complaint in relation to this Security Statement, kindly contact us at:
MediKeeper, Inc.
7910 Scranton Road, Suite 160
San Diego, CA 92121
Customer Service: 1-858-251-3250
E-mail: customerservice@medikeeper.com
